During a meeting with interview.net Paul Herdsman talked about what’s made him such a success as an entrepreneur. He holds many roles most notably the head of his company NICE Global. He has years of experience he brings to the table to keep his staff happy and his customers coming back.
When asked how his professional background has prepared him to be the COO of NICE Global, Paul had this to say; “Throughout all his jobs he’s always tried to take a look at the things he enjoyed doing and looking at the things he was good at. Paul was able to quickly read the patterns and find things he not only enjoyed within the business but things he excelled at.”
Paul Herdsman goes on to say he had the autonomy in his previous jobs to figure out the kinds of skills he needed to pursue what he wanted to do and that has been something he carried into his current venture.
He says the inspiration for starting NICE Global which provides a way to get things like customer service, technical support, and data entry on an outsourced basis, came from working for large companies that used outsourcing.
He wanted a place that was in a convenient location to provide the kinds of services they were getting from companies all over the place. NICE Global lets the business focus on the things they need to do to keep growing and take care of all the clerical and behind the scenes work. This helps companies save money and hours training the staff they need to do these kinds of things. It cuts back on turnover because there aren’t any employees there to quit. Read This Article for additional information.
Paul Herdsman says he helps his employees work effectively by mentoring them or having a senior employee mentor them and offering support in any way possible. The employees are trained in a way they know how to do everything within the company and that helps them with their turn over and employee satisfaction. They also encourage professional development so employees continue to stay engaged with their jobs and want to stick around because they feel like the company cares and they are making a difference.
He says it’s important for everyone to maintain a healthy life and work balance and look to the future. There are several ways they want to expand and have been taking into consideration a new area and opening a second location in Kingston. They are looking at all their options, the amount of space they have, and their plans for the company. With Paul Herdsman at the helm, he says the next logical step is expansion, they just need to do it in a way that benefits everyone customers and employees alike.
More about Paul Herdsman on http://affiliatesummit.com/paul-herdsman/