Papa John’s Chief Executive Officer Steve Ritchie recently went on a listening tour around the nation. He met with the individuals who operate and work in this pizza chain’s restaurants. He said that he wanted to hear first-hand from them how things are going, what resources they need, and how his company can do an even better job. He says that he truly believes in People Are Priority Always (P.A.P.A.).
The cities he visited were Chicago, Detroit, Los Angeles, Atlanta, and Dallas. He heard stories from franchise owners who said that they considered their employees to be part of their family. He also heard from the managers of stores who talked about how they have supported local school and charities because they truly care about their communities.
Steve Ritchie says a common them he heard was that franchise owners, managers, and individual team members want to move the brand forward. He said that the team at Papa John’s is passionate and committed to delivering great pizzas to their customers. He added that he looks forward to using the feedback to improve Papa John’s and what it offers.
He has spent his entire professional career at Papa Johns. He started out as a customer service rep and was soon managing a store. In January 2000, Steve Ritchie Papa Johns became an area supervisor and in 2006 he was named as the new operating partner. He has served in a number of senior vice president roles including global OST, corporate operations, North American and Latin American operations, and global operations. Learn about Steve Ritchie’s compensation and benefits.
It was in January 2018 that he was named as the president and CEO of Papa John’s. He now leads the third-largest pizza delivery firm in the world with about 120,000 corporate and franchise employees. As the top executive, Steve Ritchie manages its global branding and development. When he took over this role he stated that he was humbled to have been chosen for this position and he looked forward to delivering a world-class experience to its customers. The latest commercial from Papa John’s is here.